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Thread: FAQ - The future of ANNO Online!

  1. #1
    Administrator BB_Pherlin's Avatar
    Join Date
    Nov 2014
    El puesto de vigía

    FAQ - The future of ANNO Online!

    Dear Community

    on 18th October 2016 we announced that ANNO Online will no longer receive any additional updates. By doing so, we were able to offer you the game for a prolonged period of time, enabling you to play and enjoy it as long as possible. However, we have now decided to shut down the game for good.

    Know that this was not an easy decision for us. We’ve shared your passion about ANNO Online and enjoyed working together with a very dedicated community (that’s you!). Since the game has launched, we have put a lot of effort into ANNO Online’s development and you’re contribution and support have made it all worthwhile. Sure, we’ve been through some ups and downs, but those shared memories and emotions show how a common passion can bring developers and fans closer together in the end. Knowing that you have enjoyed our game is the reason why everyone at Ubisoft loves working in this industry. Thank you for this!

    The shutdown of the game will not take place straight away, but on 31.01.2018, which is still a few months in the future. As long as ANNO Online will be available, we want to enable you to play it and say goodbye. We also want to provide you with an opportunity to get in touch with your friends or guild members and make sure you can stay connected in the future. Before the game closes on 31.01.2018, we’ll perform the following preparations:

    First, immediately following this announcement we will close the primary shop in which you could purchase virtual currencies and items for real money.
    The in-game shop will remain accessible, however, allowing you to convert currencies and purchase content with what you already own or will still gain from the game. Please feel free to spend all your resources, currencies and items in the game now. Go crazy and have fun, try whatever you always wanted to do in the game and enjoy it while it lasts. Once the game is closed on 31.01.2018, all remaining resources, items and currencies in the game will be gone.
    In line with our terms of sale, we hereby inform you that there will be no refund of any virtual currency you have spent in the game or for any resources you still may own on shutdown date, nor any conversion of any remaining virtual currency to another game.

    Once 31.01.2018 is upon us, we will continue with our final steps. This includes closing the game, but also its website, its forum and its social media channels. They will not be accessible to you any longer. That said, you will still be able to reach our customer support and community management teams, even after the game has closed.

    It might be of interest for you to continue a comparable ANNO experience on mobile devices. With ‘ANNO: Build an Empire’ you have the chance to set sail to discover beautiful, uninhabited islands and colonize your favorite spots to claim them as your own. And it all comes for your Apple or Android device for free.

    It was amazing and we would like to express our sincerest gratitude to you, our players! At the same time, we also thank all teams, departments, internal and external development studios for their ongoing support and participation, which enabled us to create and operate this game!

    Your ANNO Online Team!

    Question and Answers:

    Question: Why do you have to close the game?
    Answer: This decision wasn’t easy for us and we tried to find other ways. But in the end we decided to close the game and focus on other projects.

    Question: Can´t you keep the forum open for us?
    Answer: Due to organizational reasons we need to close the forum together with the game.

    Question: Will I lose all my friends?
    Answer: From the moment the game is closed you can´t get in contact with any of your in-game friends. Still, you have time until 31.01.2017 to assure, that you can continue your friendship outside of ANNO Online.

    Question: Will the brand live on? Will there be new games of the brand?
    Answer: At Ubisoft Blue Byte we are working on ANNO 1800. You can join the ANNO Union to stay up to date and to help the developers by providing feedback, voting on features, creating content and testing the game during development.
    Additionally, we are running a comparable ANNO experience on mobile devices. With ‘ANNO: Build an Empire’ you have the chance to set sail to discover beautiful, uninhabited islands and colonize your favorite spots to claim them as your own. And it all comes for your Apple or Android device for free.

    Question: Is all my money gone when you close this game?
    Answer: In line with our Terms of Use we will grant you 60 days to invest your purchased premium currency in the game. After 60 days, this will no longer be possible as all bought premium currency and items will no longer be accessible when the game is closed.

    Question: I want my money back!
    Answer: In accordance with our Terms of Use and the regulations mentioned, this is not possible.

    Question: Can´t you provide us the game – we are happy to continue to run the game?
    Answer: Due to organizational, technical and legal reasons, this is not possible.

    If you have further questions or feedback, just leave it >>> here <<<.

    Last edited by BB_Pherlin; 29.11.17 at 14:57.

  2. #2

    Join Date
    Dec 2014
    El puesto de vigía
    Hola me gustaría saber porque no podemos conservar nuestras cuentas en la versión de móviles siendo el mismo juego después de tantos años de disfrutar jugando.

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