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Forum: Bugs & Technical Issues

Post bugs, look for known issues and solutions here!

  1. Sticky Thread Sticky: Zone locked Reports

    I started playing this game about a week or so ago with my friend and we were really enjoying it. However, for the last few days my friend just...

    Started by Naras, 23.02.15 13:43
    28 Pages
    1 2 3 ... 28
    • Replies: 276
    • Views: 64,655
    29.07.17 18:13 Go to last post
  2. Sticky Thread Sticky: [FAQ] How to clear your browser cache

    CHROME Click on the 3 stripes icon in the topright of the browser window and choose "History" Then click on the "Clear browsing data..."...

    Started by BB_Rawren, 25.10.13 22:19
    chrome, clear cache, firefox, internet explorer, safari
    • Replies: 8
    • Views: 12,218
    16.12.16 03:40 Go to last post
  3. Question Sticky Thread Sticky: FAQ: Payer Support

    Questions: Is it possible to contact the support without buying rubies? Answer: There are only 3 options left to contact the support for: • If you...

    Started by BB_Alrien, 02.03.15 22:07
    • Replies: 0
    • Views: 5,174
    02.03.15 22:07 Go to last post
  4. Sticky Thread Sticky: Daily Login Bonus

    I am making a copy of this thread (http://forum.us.anno-online.com/threads/900-Daily-Login-Bonus) here so that people don't miss it. The Daily...

    Started by BB_Alrien, 25.08.14 16:34
    • Replies: 0
    • Views: 8,372
    25.08.14 16:34 Go to last post
  1. Disaster Evacuation Difficulty

    Hi, I'm in South Florida. I just had to flee Irma, the category V hurricane. Well, it was category V when we were ordered to evacuate. It was...

    Started by Halimous, 23.09.17 19:57
    • Replies: 1
    • Views: 97
    25.09.17 18:20 Go to last post
  2. Temporary solution for the login issues

    Hello everyone, since some people report us login issues, we would like to present you a temporary solution. To launch the game, please use...

    Started by BB_Taku, 22.07.16 15:45
    2 Pages
    1 2
    • Replies: 13
    • Views: 5,985
    22.09.17 17:01 Go to last post
  3. log on issue Sunday-8-27

    I logged on this am and all was fine. Trying to log on now and the hourglass keeps turning but will not log me on. Its 9:22pm, MST. Sunday August 27,...

    Started by jeannequeen, 28.08.17 06:24
    • Replies: 1
    • Views: 133
    28.08.17 18:33 Go to last post
  4. Question Use Android app with Kongregate account

    Hey! I started playing Anno Online on Kongregate.com where an account was created automatically with my Kongregate username. Now, I want to use...

    Started by NotUrMomsJS, 08.02.16 01:42
    • Replies: 2
    • Views: 1,751
    17.08.17 22:57 Go to last post
  5. Plugin?

    I have both good Chrome installed and Adobe Flash player.... yet I get the cannot load plugin error. When I click to switch from google chrome to...

    Started by Morvaane, 22.07.15 01:55
    2 Pages
    1 2
    • Replies: 19
    • Views: 18,078
    02.08.17 01:26 Go to last post
  6. Thumbs down :'(

    :( bb. be nice. please. :(

    Started by banshi, 21.07.17 07:36
    • Replies: 3
    • Views: 214
    29.07.17 18:09 Go to last post
  7. Incorrect reporting in Total Population Leaderboard

    Why is it that sometimes I see this (correct total)... and other times I see this... ...when I've changed nothing?

    Started by KnightDavid, 18.03.16 23:11
    2 Pages
    1 2
    • Replies: 14
    • Views: 6,100
    18.07.17 21:35 Go to last post
  8. Not being to have access to the game

    I have been playing the game for about 2 months now and since June 28 I haven't been able to ply due to connection failure. Please tell me when this...

    Started by biseau, 01.07.17 19:45
    • Replies: 1
    • Views: 227
    02.07.17 09:02 Go to last post
  9. Angry Lost account/Login Issue

    Hi, Some of you may know me as FOLARIC. That was the account I used to have. Right up until yesterday. Today I come back, ready to get back into...

    Started by Kryptotrigger, 28.03.17 17:00
    • Replies: 2
    • Views: 991
    01.07.17 19:39 Go to last post
  10. Ghost Cathedral?

    Tonight I couldn't see two of my three cathedrals... but I could see my third cathedral... Thinking that maybe I just had to relog, I did,...

    Started by KnightDavid, 30.01.17 06:19
    2 Pages
    1 2
    • Replies: 11
    • Views: 2,193
    26.06.17 05:29 Go to last post
  11. Login Issues revisited.

    They're back! I can login to the site, forum, and voucher pages, but not the game itself. We just keep spinning and spinning and spinning, past half...

    Started by SaintYves, 14.12.16 04:05
    5 Pages
    1 2 3 ... 5
    • Replies: 42
    • Views: 8,642
    14.06.17 15:51 Go to last post
  12. Combat ships did not return

    I had sent 3 ships to the Christmas combat event island, got distracted, didn't start the battles and forgot the ships there. Now the event island...

    Started by Noobicus, 10.01.16 16:39
    • Replies: 9
    • Views: 3,012
    24.05.17 11:45 Go to last post
  13. What's this?

    I've seen these before over the years, but I don't think I ever bothered screenshotting one before. They generally go away by themselves after a...

    Started by KnightDavid, 14.05.17 18:50
    • Replies: 0
    • Views: 194
    14.05.17 18:50 Go to last post
  14. Chat Issues

    I know the game is in "Maintenance Mode" does this absolve BB from doing ANY needed maintenance to the Chat Servers ?? Chat is a mess, please fix it....

    Started by WrenchBender, 20.04.17 02:06
    • Replies: 8
    • Views: 387
    21.04.17 16:34 Go to last post
  15. not able to trade

    i am not able to trade between my main island and the small islands, can trade between the small islands but not the main ?

    Started by captekid, 27.03.17 17:42
    • Replies: 5
    • Views: 333
    28.03.17 20:38 Go to last post
  16. Can't Place Hemp Fields in Hemp Garden

    Using a construction plan for a Hemp Garden found on Ultrafine.de, There are basically 2 rings of Hemp Plantations separated by roads. I can't place...

    Started by apont53, 24.02.17 07:50
    • Replies: 3
    • Views: 1,065
    24.02.17 19:58 Go to last post
  17. Can't load Plugin

    Keep getting this error. Sent a few tickets but all I keep getting ar the canned messages, (which I have followed to the letter, didn't change...

    Started by MrFrost, 19.09.16 07:09
    2 Pages
    1 2
    • Replies: 14
    • Views: 8,646
    19.02.17 21:40 Go to last post
  18. No rubies for Day 300 Login.

    I reached Day 300 and the rubie icon flew down to my inventory bay, but I got absolutely zero rubies, not credited to my account and not in the...

    Started by SaintYves, 22.01.17 03:14
    • Replies: 8
    • Views: 2,702
    12.02.17 16:43 Go to last post
  19. Angry Paying for poor service

    You know, I loved this game. I spent waay more money then I ever expected to. However, I am done. After paying 5 times (1500rubies) for missing the...

    Started by Villainessa, 11.02.17 05:40
    • Replies: 1
    • Views: 978
    11.02.17 18:51 Go to last post
  20. Question New Computer - unable to log into game

    Is anything going to be done in regards to the issues that I'm having with Windows 10? I can log into the Forum and Community, but I'm unable to...

    Started by ImSquishy, 06.01.17 03:05
    • Replies: 3
    • Views: 2,039
    25.01.17 07:04 Go to last post
  21. Unhappy Last 2 days

    so for the last 2 days I am getting the voucher is invalid, and connection failed when I try to play the game on my browser and in the downloaded...

    Started by ShellyB, 20.12.16 15:13
    • Replies: 5
    • Views: 2,407
    23.01.17 17:54 Go to last post
  22. Thumbs down Where is Happy Hour?

    The news from yesterday and today says a Happy Hour begins Friday, Jan. 13, 2017 at 7:00 am EST. It is now 12:06 pm and still no Happy Hour? What's...

    Started by apont53, 13.01.17 20:07
    • Replies: 2
    • Views: 1,753
    16.01.17 17:58 Go to last post
  23. Unhappy Paid to defog waited two days no defog pay again

    Help. I paid 1.8 million and 330 tools to defog sector 2 on my Wine Island named "Bolton". I waited two days for it to be finished. Now tonight I log...

    Started by jeannequeen, 05.01.17 05:58
    • Replies: 2
    • Views: 1,891
    05.01.17 19:29 Go to last post
  24. Chat Server needs a reboot I think

    It's been flaking out often tonight, resetting and dropping lines of text in the process.

    Started by KnightDavid, 30.12.16 09:16
    • Replies: 7
    • Views: 2,787
    03.01.17 19:13 Go to last post
  25. Problem finding last infected person

    I have been working on a Grape garden since the middle of December. I am trying to get the Chernozem so I can move to the next level. I found most...

    Started by apont53, 30.12.16 04:57
    • Replies: 2
    • Views: 1,948
    02.01.17 17:57 Go to last post
  26. Question Constructor Missing

    Hello BB, I miss my Con since about a week or so. I don't know to wich player I send him. Can you please send him back?! Ron

    Started by ron_fu, 22.12.16 22:56
    • Replies: 1
    • Views: 1,745
    22.12.16 23:06 Go to last post
  27. Question how do i reset the town?

    Ok I haven't played in about a year and I want to totally restart my town ..... is there any way to reset it from the beginning ? thanks

    Started by nightshadea2014, 19.12.16 02:13
    • Replies: 1
    • Views: 2,166
    19.12.16 05:03 Go to last post
  28. am i stuck in a loop?

    Started by banshi, 11.12.16 04:25
    • Replies: 1
    • Views: 2,420
    11.12.16 04:26 Go to last post
  29. library

    hello ,, please could some one sovle my problem..... back story,,i have been playing now for approx. 2 years. I still have no encyclopedia so I cant...

    Started by dazzemal, 03.12.16 22:00
    • Replies: 2
    • Views: 2,838
    10.12.16 22:59 Go to last post
  30. Game won't load.

    I've missed the last 2 days of the game because it won't load. My anno addiction is jonesing.

    Started by Scryler, 10.12.16 07:37
    • Replies: 0
    • Views: 2,182
    10.12.16 07:37 Go to last post
  31. loading issue

    Is there something wrong with the game? Mine just stays on the loading page, it won't load. I have cleared everything I'm stuck.:confused:

    Started by kate34, 06.12.16 23:09
    • Replies: 1
    • Views: 1,888
    08.12.16 19:33 Go to last post
  32. where are smoke bales?

    Chapter 4 quest needs smoke bales. I can't figure out how to make them. I've made smoke screens, but I can't find smoke bales. help!

    Started by TYulo, 05.12.16 19:11
    • Replies: 1
    • Views: 2,175
    06.12.16 05:24 Go to last post
  33. Advent Calendar

    First, excellent idea and thank you. Maybe something like this could be used to make up for the other events as well. I'm almost out of the good +400...

    Started by CaptainHarrow, 01.12.16 04:49
    • Replies: 9
    • Views: 3,165
    06.12.16 02:29 Go to last post
  34. Wheat for Quest

    I was to deliver 20 Wheat for a quest. I had 40 Wheat in my Purse Bag. I clicked on the 40 sent it to my inventory. I clicked on deliver 20 wheat....

    Started by jeannequeen, 21.11.16 06:50
    • Replies: 1
    • Views: 2,187
    22.11.16 11:57 Go to last post
  35. Purchased Geologist's package,never got gems

    On Oct 27th at 4:58pm I bought the uncut gem package special for 4.99. The payment went through on Steam for my account but I never got the uncut...

    Started by Gomer125, 30.10.16 08:56
    • Replies: 1
    • Views: 2,218
    01.11.16 17:35 Go to last post
  36. Unhappy Connection Failed Just now while moving and adding items

    I am still logged into my account, obviously since I am able to make this sub thread. My "Connection failed" while working with my main island We...

    Started by Sharvan, 30.10.16 09:15
    • Replies: 0
    • Views: 1,959
    30.10.16 09:15 Go to last post
  37. Game Won't Load (10/12/16)

    Hi, I started this game last week. It was all sorts of fun, and very impressive with how it functioned. The design - original and engaging;...

    Started by Abernathy, 12.10.16 09:31
    • Replies: 1
    • Views: 2,190
    12.10.16 10:05 Go to last post
  38. Can't play with Steam

    I tweeted to you last month, plus posted in another thread as well. I also posted this image on the Facebook page. This morning, my time, I did get...

    Started by DarcWolf, 15.09.16 03:04
    • Replies: 7
    • Views: 3,507
    09.10.16 13:05 Go to last post
  39. Login Issues 9/25/2016

    So I go to log in today and see on the homepage the message "Login Issues [Closed]" Well I think, there was a login problem but it's fixed...

    Started by Wolfen, 25.09.16 17:27
    5 Pages
    1 2 3 ... 5
    • Replies: 41
    • Views: 10,549
    04.10.16 16:00 Go to last post
  40. Alienware Giveaway

    Have any of you had the voucher from Alienware Arena and it has worked?

    Started by King0r1, 30.09.16 20:51
    • Replies: 0
    • Views: 2,676
    30.09.16 20:51 Go to last post

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