Post New Thread
Page 1 of 12 1 2 3 11 ... LastLast
Threads 1 to 40 of 464

Forum: Bugs & Technical Issues

Post bugs, look for known issues and solutions here!

  1. Sticky Thread Sticky: Zone locked Reports

    I started playing this game about a week or so ago with my friend and we were really enjoying it. However, for the last few days my friend just...

    Started by Naras, 23.02.15 13:43
    27 Pages
    1 2 3 ... 27
    • Replies: 260
    • Views: 35,064
    Yesterday 06:11 Go to last post
  2. Sticky Thread Sticky: [FAQ] How to clear your browser cache

    CHROME Click on the 3 stripes icon in the topright of the browser window and choose "History" Then click on the "Clear browsing data..."...

    Started by BB_Rawren, 25.10.13 22:19
    chrome, clear cache, firefox, internet explorer, safari
    • Replies: 8
    • Views: 8,508
    16.12.16 03:40 Go to last post
  3. Question Sticky Thread Sticky: FAQ: Payer Support

    Questions: Is it possible to contact the support without buying rubies? Answer: There are only 3 options left to contact the support for: • If you...

    Started by BB_Alrien, 02.03.15 22:07
    • Replies: 0
    • Views: 2,861
    02.03.15 22:07 Go to last post
  4. Sticky Thread Sticky: Daily Login Bonus

    I am making a copy of this thread (http://forum.us.anno-online.com/threads/900-Daily-Login-Bonus) here so that people don't miss it. The Daily...

    Started by BB_Alrien, 25.08.14 16:34
    • Replies: 0
    • Views: 4,065
    25.08.14 16:34 Go to last post
  1. not able to trade

    i am not able to trade between my main island and the small islands, can trade between the small islands but not the main ?

    Started by captekid, Yesterday 17:42
    • Replies: 3
    • Views: 23
    Yesterday 20:07 Go to last post
  2. Incorrect reporting in Total Population Leaderboard

    Why is it that sometimes I see this (correct total)... and other times I see this... ...when I've changed nothing?

    Started by KnightDavid, 18.03.16 23:11
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,680
    06.03.17 05:52 Go to last post
  3. Can't Place Hemp Fields in Hemp Garden

    Using a construction plan for a Hemp Garden found on Ultrafine.de, There are basically 2 rings of Hemp Plantations separated by roads. I can't place...

    Started by apont53, 24.02.17 07:50
    • Replies: 3
    • Views: 164
    24.02.17 19:58 Go to last post
  4. Ghost Cathedral?

    Tonight I couldn't see two of my three cathedrals... but I could see my third cathedral... Thinking that maybe I just had to relog, I did,...

    Started by KnightDavid, 30.01.17 06:19
    2 Pages
    1 2
    • Replies: 10
    • Views: 524
    22.02.17 21:04 Go to last post
  5. Login Issues revisited.

    They're back! I can login to the site, forum, and voucher pages, but not the game itself. We just keep spinning and spinning and spinning, past half...

    Started by SaintYves, 14.12.16 04:05
    5 Pages
    1 2 3 ... 5
    • Replies: 41
    • Views: 2,237
    21.02.17 00:01 Go to last post
  6. Plugin?

    I have both good Chrome installed and Adobe Flash player.... yet I get the cannot load plugin error. When I click to switch from google chrome to...

    Started by Morvaane, 22.07.15 01:55
    2 Pages
    1 2
    • Replies: 18
    • Views: 6,663
    19.02.17 21:46 Go to last post
  7. Can't load Plugin

    Keep getting this error. Sent a few tickets but all I keep getting ar the canned messages, (which I have followed to the letter, didn't change...

    Started by MrFrost, 19.09.16 07:09
    2 Pages
    1 2
    • Replies: 14
    • Views: 2,289
    19.02.17 21:40 Go to last post
  8. No rubies for Day 300 Login.

    I reached Day 300 and the rubie icon flew down to my inventory bay, but I got absolutely zero rubies, not credited to my account and not in the...

    Started by SaintYves, 22.01.17 03:14
    • Replies: 8
    • Views: 688
    12.02.17 16:43 Go to last post
  9. Angry Paying for poor service

    You know, I loved this game. I spent waay more money then I ever expected to. However, I am done. After paying 5 times (1500rubies) for missing the...

    Started by Villainessa, 11.02.17 05:40
    • Replies: 1
    • Views: 178
    11.02.17 18:51 Go to last post
  10. Question New Computer - unable to log into game

    Is anything going to be done in regards to the issues that I'm having with Windows 10? I can log into the Forum and Community, but I'm unable to...

    Started by ImSquishy, 06.01.17 03:05
    • Replies: 3
    • Views: 494
    25.01.17 07:04 Go to last post
  11. Unhappy Last 2 days

    so for the last 2 days I am getting the voucher is invalid, and connection failed when I try to play the game on my browser and in the downloaded...

    Started by ShellyB, 20.12.16 15:13
    • Replies: 5
    • Views: 689
    23.01.17 17:54 Go to last post
  12. Thumbs down Where is Happy Hour?

    The news from yesterday and today says a Happy Hour begins Friday, Jan. 13, 2017 at 7:00 am EST. It is now 12:06 pm and still no Happy Hour? What's...

    Started by apont53, 13.01.17 20:07
    • Replies: 2
    • Views: 414
    16.01.17 17:58 Go to last post
  13. Unhappy Paid to defog waited two days no defog pay again

    Help. I paid 1.8 million and 330 tools to defog sector 2 on my Wine Island named "Bolton". I waited two days for it to be finished. Now tonight I log...

    Started by jeannequeen, 05.01.17 05:58
    • Replies: 2
    • Views: 423
    05.01.17 19:29 Go to last post
  14. Chat Server needs a reboot I think

    It's been flaking out often tonight, resetting and dropping lines of text in the process.

    Started by KnightDavid, 30.12.16 09:16
    • Replies: 7
    • Views: 731
    03.01.17 19:13 Go to last post
  15. Problem finding last infected person

    I have been working on a Grape garden since the middle of December. I am trying to get the Chernozem so I can move to the next level. I found most...

    Started by apont53, 30.12.16 04:57
    • Replies: 2
    • Views: 454
    02.01.17 17:57 Go to last post
  16. Question Constructor Missing

    Hello BB, I miss my Con since about a week or so. I don't know to wich player I send him. Can you please send him back?! Ron

    Started by ron_fu, 22.12.16 22:56
    • Replies: 1
    • Views: 464
    22.12.16 23:06 Go to last post
  17. Question how do i reset the town?

    Ok I haven't played in about a year and I want to totally restart my town ..... is there any way to reset it from the beginning ? thanks

    Started by nightshadea2014, 19.12.16 02:13
    • Replies: 1
    • Views: 471
    19.12.16 05:03 Go to last post
  18. am i stuck in a loop?

    Started by banshi, 11.12.16 04:25
    • Replies: 1
    • Views: 683
    11.12.16 04:26 Go to last post
  19. library

    hello ,, please could some one sovle my problem..... back story,,i have been playing now for approx. 2 years. I still have no encyclopedia so I cant...

    Started by dazzemal, 03.12.16 22:00
    • Replies: 2
    • Views: 744
    10.12.16 22:59 Go to last post
  20. Game won't load.

    I've missed the last 2 days of the game because it won't load. My anno addiction is jonesing.

    Started by Scryler, 10.12.16 07:37
    • Replies: 0
    • Views: 597
    10.12.16 07:37 Go to last post
  21. loading issue

    Is there something wrong with the game? Mine just stays on the loading page, it won't load. I have cleared everything I'm stuck.:confused:

    Started by kate34, 06.12.16 23:09
    • Replies: 1
    • Views: 573
    08.12.16 19:33 Go to last post
  22. where are smoke bales?

    Chapter 4 quest needs smoke bales. I can't figure out how to make them. I've made smoke screens, but I can't find smoke bales. help!

    Started by TYulo, 05.12.16 19:11
    • Replies: 1
    • Views: 637
    06.12.16 05:24 Go to last post
  23. Advent Calendar

    First, excellent idea and thank you. Maybe something like this could be used to make up for the other events as well. I'm almost out of the good +400...

    Started by CaptainHarrow, 01.12.16 04:49
    • Replies: 9
    • Views: 842
    06.12.16 02:29 Go to last post
  24. Wheat for Quest

    I was to deliver 20 Wheat for a quest. I had 40 Wheat in my Purse Bag. I clicked on the 40 sent it to my inventory. I clicked on deliver 20 wheat....

    Started by jeannequeen, 21.11.16 06:50
    • Replies: 1
    • Views: 711
    22.11.16 11:57 Go to last post
  25. Purchased Geologist's package,never got gems

    On Oct 27th at 4:58pm I bought the uncut gem package special for 4.99. The payment went through on Steam for my account but I never got the uncut...

    Started by Gomer125, 30.10.16 08:56
    • Replies: 1
    • Views: 685
    01.11.16 17:35 Go to last post
  26. Unhappy Connection Failed Just now while moving and adding items

    I am still logged into my account, obviously since I am able to make this sub thread. My "Connection failed" while working with my main island We...

    Started by Sharvan, 30.10.16 09:15
    • Replies: 0
    • Views: 692
    30.10.16 09:15 Go to last post
  27. Game Won't Load (10/12/16)

    Hi, I started this game last week. It was all sorts of fun, and very impressive with how it functioned. The design - original and engaging;...

    Started by Abernathy, 12.10.16 09:31
    • Replies: 1
    • Views: 763
    12.10.16 10:05 Go to last post
  28. Can't play with Steam

    I tweeted to you last month, plus posted in another thread as well. I also posted this image on the Facebook page. This morning, my time, I did get...

    Started by DarcWolf, 15.09.16 03:04
    • Replies: 7
    • Views: 1,149
    09.10.16 13:05 Go to last post
  29. Login Issues 9/25/2016

    So I go to log in today and see on the homepage the message "Login Issues [Closed]" Well I think, there was a login problem but it's fixed...

    Started by Wolfen, 25.09.16 17:27
    5 Pages
    1 2 3 ... 5
    • Replies: 41
    • Views: 3,552
    04.10.16 16:00 Go to last post
  30. Alienware Giveaway

    Have any of you had the voucher from Alienware Arena and it has worked?

    Started by King0r1, 30.09.16 20:51
    • Replies: 0
    • Views: 820
    30.09.16 20:51 Go to last post
  31. Temporary solution for the login issues

    Hello everyone, since some people report us login issues, we would like to present you a temporary solution. To launch the game, please use...

    Started by BB_Taku, 22.07.16 15:45
    2 Pages
    1 2
    • Replies: 11
    • Views: 1,861
    29.09.16 21:31 Go to last post
  32. Chat Extremely Unstable

    Hey BB, In Game Chat is extremely unstable and has been for well over 24 hours, it goes into recycle/reboot mode about once every 5 minutes.... We...

    Started by WrenchBender, 26.09.16 21:22
    • Replies: 4
    • Views: 924
    29.09.16 03:32 Go to last post
  33. Unhappy Still issues logging in

    I have had real issues logging in still. I should be going to work right now but tried once more and here I am. How am I suppose to contact...

    Started by Sharvan, 28.09.16 20:47
    • Replies: 1
    • Views: 700
    29.09.16 00:02 Go to last post
  34. dlb and rubie refund.

    due to login issues,the game owes me 287 cut rubies. i have a small window of time daily to get online, and the login problem cost me something i can...

    Started by Sir_Jimbo_of_TX, 26.09.16 16:50
    • Replies: 1
    • Views: 794
    26.09.16 19:07 Go to last post
  35. Banned

    I was banned somehow from the game for multi accounts...I only have my us server account and my test server account and no others period. As far as i...

    Started by Gkkau, 23.09.16 16:31
    • Replies: 3
    • Views: 752
    24.09.16 02:06 Go to last post
  36. Lost one of my Constructors

    I made the mistake of accessing my mail after traveling to another players island and clinked on one of my completed Constructors. A pop-up came up...

    Started by LordRaptor, 23.09.16 14:54
    • Replies: 0
    • Views: 688
    23.09.16 14:54 Go to last post
  37. unable to login from firefox as well as chrome

    Hi, I am unable to login to the game. screenshot here firefox (https://goo.gl/photos/HB7efmM5AZGyg4wbA) and chrome...

    Started by tedr2, 19.09.16 16:20
    • Replies: 3
    • Views: 808
    20.09.16 15:52 Go to last post
  38. Bugged Black Sail

    One of the sails gifted to us by today's posted voucher code is bugged... and it's not a new bug. You'll see here that there are two groups...

    Started by KnightDavid, 19.09.16 18:10
    • Replies: 1
    • Views: 778
    19.09.16 20:27 Go to last post
  39. Imperial Storehouse don't work

    I made this building called Imperial Storehouse and can't get it to do anything. All options are grey. Anyone else have this bug?

    Started by Cutty_, 14.09.16 01:08
    • Replies: 7
    • Views: 1,166
    15.09.16 15:26 Go to last post
  40. BB Help, i'm Zone locked

    I'm trying to get to the game and get a Zone Locked message.... I have tried on 2 different computer and get the same error.... Please don't mess up...

    Started by BDH1, 06.08.16 18:53
    • Replies: 2
    • Views: 962
    08.09.16 10:47 Go to last post

Post New Thread

Forum Information and Options

Moderators of this Forum

Thread Display Options

Use this control to limit the display of threads to those newer than the specified time frame.

Allows you to choose the data by which the thread list will be sorted.

Order threads in...

Note: when sorting by date, 'descending order' will show the newest results first.

Icon Legend

Contains unread posts
Contains unread posts
Contains no unread posts
Contains no unread posts
More than 15 replies or 150 views
Hot thread with unread posts
More than 15 replies or 150 views
Hot thread with no unread posts
Closed Thread
Thread is closed
Thread Contains a Message Written By You
You have posted in this thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Ubisoft uses cookies to ensure that you get the best experience on our websites. By continuing to use this site you agree to accept these cookies. More info on our privacy.